Can I put a fireplace or stove in my existing home?
Absolutely, all you need is a little wall space.
I have a pellet stove and it’s not working properly or at all. Why?
Most issues with pellet stoves have to do with cleaning. Clean it thoroughly, including the vent.
How can I get heat from my fireplace?
It depends on what kind of fireplace you have. If it’s a masonry fireplace - those made of brick and block with clay chimney liners - you can install a wood burning or gas insert. Factory-built fireplaces – those composed of a metal fireplace with a metal chimney in a stud wall - are more limited in the number of available inserts. These can be replaced by a new high-efficiency fireplace.
How often should I clean my chimney?
This depends on many factors. Open fireplaces burn very hot and creosote build-up is rare. Open your damper and look up the chimney - you will know immediately. Slow-burning appliances are a different story. Check them often and clean them at least annually.
I lit my pilot on my gas fireplace/stove but the main burner doesn’t work. Why?
Make sure you turn the valve from the PILOT position back to the ON position. This is a very common mistake.
I want to burn wood but can’t install a chimney easily, can I direct vent it?
No. Sorry, but wood-burning chimneys must vent vertically with the termination two feet higher than anything within ten feet.
What is a direct vent fireplace?
This is a gas burning fireplace that can be vented horizontally or vertically and draws 100% of the combustion air from outside. It uses combustion to vent and doesn’t need draft.
My wood stove is starting to leak smoke out of the door and pipe. Is my stove defective?
More than likely there is a blockage somewhere in the pipe, at the cap or the appliance. You could plug a chimney up very quickly by not burning the proper wood.
We are tired of burning wood and making a mess with our fireplace. Can we convert to a gas log?
Yes, all you need is a gas line to the fireplace. In most cases it’s not a problem to do this.
Why did my remote stop working on my gas appliance?
Change the batteries. Most units have batteries in the hand-held remote and in the receiver in the appliance. The receiver batteries are often missed.